Helpdesk
Ticket queue with SLA tracking. Tickets arrive via the client portal or created by an agent, and the Ami support agent can triage the ticket and draft a reply.
See Helpdesk For Support teams
Support tickets that never breach SLA quietly.
Ticket queue, SLA tracking and a knowledge base live in the same workspace as your CRM and clients, so agents work every ticket from one queue.
The problem
What slows support teams down today
The modules
What you would run on AmDital
Docs & Wiki
Knowledge base articles organised by category, searchable from the workspace like every other doc.
See Docs & WikiCRM & Sales
Client details in the ticket side panel, so agents see who they are helping without switching tools.
See CRM & SalesTeam Chat
Open Ami beside any chat channel to ask about deals, tasks or reports without leaving the conversation.
See Team ChatHow it works
A typical workflow, end to end
Ticket arrives
Via the client portal or created by an agent — both land in the same queue.
Agent reviews the ticket
The ticket side panel shows client details next to the conversation, with SLA tracking on every ticket.
Ami assists
The support agent can triage the ticket and draft a reply for the human agent to review.
Lead watches SLA
The lead follows SLA tracking across the queue and steps in before a breach goes unnoticed.
When AmDital is not the right fit
AmDital helpdesk covers ticket management, SLA tracking and a built-in knowledge base. If you need specialized incident-response features or ITIL-grade change management, those workflows are not built today.
Support teams · FAQ
Frequently asked
Yes. Every ticket has SLA tracking, so the team sees response commitments in the queue.
Yes — clients raise tickets through the client portal, or agents create them; both land in the same queue.
The Ami support agent can triage a ticket, draft a reply and flag escalations. Knowledge base articles are organised by category and searchable from the workspace.
Yes — tickets and clients share one workspace, and client details appear in the ticket side panel.
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