Support tickets that never breach SLA quietly.
Ticket queue, SLA timers, a knowledge base, and client communication — on the same record as your CRM, not a separate helpdesk silo.
Support · Ticket queue
12 open · 2 SLA at riskBuilt for support teams who track SLAs, not just ticket counts.
Email-client ticket queue
Conversation thread + client/priority/status side panel — reply, reassign, and change status in one view.
SLA timers, not just due dates
Every ticket carries a live SLA chip — green, amber under 2h, red on breach — visible in the queue, not buried in a report.
Knowledge base, built in
Publish articles by category, suggest the right one while an agent replies — no separate KB tool to keep in sync.
Ami triage suggestions
Ami suggests knowledge-base articles based on the ticket subject while an agent is replying.
Escalation in one click
Bump priority to urgent, add an internal note, and reassign to a senior agent without leaving the thread.
SLA dashboard
Every ticket by SLA status and time remaining — spot what is about to breach before a client has to ask.
From input to outcome — without you babysitting.
Frequently asked
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